Reference

Your Rights and Our Legal Commitments

This page sets out the legal terms that govern your use of sw5000, including how we handle your account data, what rules apply to access, and where you can reach us when you have a question about your rights.

Account TermsPrivacy PolicyDANA · OVO · GoPayEligible Regions OnlyData Retention Rules

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ACCOUNT SECURITY

How We Protect Your Data and Account

Security is built into every layer of your account — from the OTP verification step at login to the SSL-encrypted connection that covers every page. We keep only the data we need to run your account and process your wallet transactions, and we review retention periods regularly to remove records that are no longer required.

Data Handling

Account and transaction data is stored on secured servers. We apply access controls so only authorised staff can view records linked to your account or wallet activity.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from the settings page inside your account.

Retention Period

We keep account records for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold at any time.

Request a Change

To correct, export, or delete your personal data, contact support via live chat or email with your account ID. We action verified requests within the timeframe required by local regulation.

How Our Legal Terms Apply to You

sw5000 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Using sw5000 means you agree to the terms set out here. These terms cover account registration, wallet activity — including transactions via DANA, OVO, and GoPay — and the rules around content access. We do not offer services in jurisdictions where online gaming is prohibited; eligibility

1
is determined by the laws of your region at the time of access. Your account data is processed to operate the platform, verify wallet transactions, and keep your session secure. We do not sell personal data to third parties. Data linked to your DANA, OVO, or
2
GoPay wallet is used only to process the transaction you initiate — nothing more. We may update these terms when regulations change. When that happens, we post a notice inside your account dashboard before the change takes effect. Continuing to use the platform after that date
3
means you accept the updated terms. If you disagree, you can close your account by contacting our support team directly — the process takes one business cycle and we confirm closure by email.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT LEGAL TEAM

Reach Us About Legal or Account Matters

If you have a question about your rights, want to request a copy of your data, or need to report a legal concern, our support team handles these requests around the clock. You can reach us through live chat inside your account, by email, or via our help centre — whichever works for you from Yogyakarta or anywhere else in Indonesia.

Live Chat Open your account, tap the chat icon, and select 'Legal / Account Query'. Our team picks up legal and data requests within the same session where possible.

Email Support Send your request to our support address listed in the help centre. Include your registered account ID so we can locate your data record quickly.

Help Centre The help centre has a dedicated legal and privacy section. You can submit a formal data-access or deletion request directly from that page without contacting support first.

Common Questions About Legal Terms

These are the questions we hear most often about account rights, data, and legal access. If your question is not covered here, our support team can help directly.

Access depends on the laws of your region. sw5000 is available only where local law permits online gaming. It is your responsibility to confirm that access is lawful in your location before registering.

We collect the information you provide at registration, transaction data from DANA, OVO, or GoPay activity, and session data needed to secure your account. We do not collect data beyond what is operationally necessary.

Yes. Contact support via live chat or email, provide your account ID, and request a data export. We will prepare and send your records within the timeframe set by applicable local regulation.

Send a closure request through live chat or email. We process account closures within one business cycle and confirm by email. Data is then deleted or anonymised in line with our retention policy and local law.

We post a notice inside your account dashboard before any change takes effect. Continuing to use sw5000 after that date means you accept the revised terms. You can close your account if you do not agree.

No. Wallet data shared during a DANA, OVO, or GoPay transaction is used only to process that specific transfer. We do not sell or share payment data with unrelated third parties.

Your Rights and Our Legal Commitments

How We Protect Your Data and Account

Data Handling

Cookie Policy

Retention Period

Request a Change

Reach Us About Legal or Account Matters

Common Questions About Legal Terms

01 Who can legally access sw5000?

02 What personal data does sw5000 collect?

03 Can I request a copy of my account data?

04 How do I close my account and have my data deleted?

05 What happens when the legal terms are updated?

06 Are my DANA, OVO, or GoPay transaction details shared with third parties?

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