Reference

How sw5000 Handles Your Personal Data

Your account data — including your registered details, wallet transactions via DANA, OVO, or GoPay, and session activity — is handled under this Privacy Policy.

DANA, OVO, GoPay transaction dataAccount & session securityYour data rights explainedCookie & device dataContact us to update your data

Explore the Lobby Read FAQ

What Data We Collect and Why

sw5000 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on sw5000, we collect the information you provide at registration — your name, email address, and phone number — along with transaction records tied to your chosen payment method, whether that is DANA, OVO, or GoPay. We also collect device identifiers,

1
IP addresses, and session logs to keep your account secure and to detect unusual activity. Payment data is processed through the respective e-wallet rails and is not stored in full on our servers. We use your data to operate your account, process withdrawals and deposits, respond
2
to support requests, and meet any applicable legal obligations in the regions where sw5000 is available. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those services need to complete your
3
transaction. Availability of sw5000 and the scope of data processing depends on local law and eligible regions. Players in Batam and across Indonesia should review this policy alongside any applicable local regulations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to access, correct, or request deletion of your personal data, our support team handles privacy requests directly. Reach us through live chat in your account dashboard, by email at the address shown in your account settings, or via the in-app help channel. We aim to respond to all data-related requests within a reasonable timeframe.

Live Chat Open your account dashboard and start a live chat session. Our Indonesia support team handles data access and correction requests around the clock.

Email Support Send your privacy request to the email address listed in your account settings. Include your registered phone number so we can verify your identity quickly.

In-App Help Tap the help icon inside the sw5000 mobile interface to submit a privacy query. Responses are sent to your registered email, usually within one business day.

DATA PROTECTION

How We Protect and Manage Your Account Data

Account security at sw5000 runs on SSL encryption across all connections, including during DANA, OVO, and GoPay payment flows. We apply two-factor verification at login and flag unusual session activity automatically. Data retention follows the minimum period needed to operate your account and meet legal obligations — once that period ends, your data is deleted or anonymised. You can request a copy of your stored data or ask us to correct inaccurate details at any time through the support channels above.

SSL Encryption Every connection to sw5000 — including payment steps via DANA, OVO, or GoPay — runs over SSL. Your account credentials and transaction details are encrypted in transit.

Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention We keep your account data only as long as your account is active or as required by applicable law. After that period, data is deleted or anonymised — no indefinite storage.

Your Rights You have the right to access, correct, or request deletion of your personal data. Submit a request via live chat or email and we will verify your identity before processing it.

Your Privacy Questions Answered

Common questions about how sw5000 collects, stores, and protects your data — and what you can do about it.

We collect your name, email, phone number, and device information at registration. Once you transact, we also record payment references tied to your DANA, OVO, or GoPay wallet to process and verify each transaction.

We do not sell your data. We share only the minimum required with payment processors like DANA, OVO, and GoPay to complete your transactions, and with service providers who help us operate the platform under strict data agreements.

Your data is retained while your account is active and for as long as applicable law requires after closure. Once that period ends, we delete or anonymise your records. You can ask about your specific retention period via live chat.

Contact our support team through live chat in your account dashboard or by email. Provide your registered phone number so we can verify your identity, then we will process your access or deletion request promptly.

We use session cookies for login continuity and analytics cookies to see which parts of the lobby are used most. You can adjust or block cookies through your browser settings; some features may work differently if session cookies are disabled.

Full payment credentials are not stored on our servers. Transaction references are logged for account records and dispute resolution, but your DANA, OVO, or GoPay account details remain within those platforms' own secure environments.

How sw5000 Handles Your Personal Data

How to Reach Us About Your Data

How We Protect and Manage Your Account Data

Your Privacy Questions Answered

01 What personal data does sw5000 collect when I open an account?

02 Does sw5000 share my data with third parties?

03 How long does sw5000 keep my account data?

04 How do I request access to or deletion of my personal data?

05 What cookies does sw5000 use and can I turn them off?

06 Is my payment data stored on sw5000 servers after a DANA or GoPay transaction?

Related pages